1. Important Information and Who We Are
Data Protection Laws
Pratibadi Kalam complies with India Data Protection Act no 2472/1999, Law no 3471/2006 and the General Data Protection Regulation (EU) 2016/679 when keeping personal information about you and when we obtain, use, disclose or otherwise process such data.
2. Types and Purpose of Personally Identifiable Information We Collect
Personally identifiable information (or personal data) means any information about an individual from which that person can be identified. It does not include personal information where the identity has been removed (anonymous personal information).
The following provides the types of personal information that we collect, use, store and transfer about you:
Customer connect: We collect name, contact information like email and phone number along with customer queries/messages for delivering our demo/support services.
Feedback/Support: If you provide us feedback, require technical support, or if contact us for other assistance, we will collect your name and e-mail address and possibly other personal information, as well as any other content you send to us in order to reply.
Subscription/Marketing: When you sign up for one of our mailing lists we collect your email address or postal address and other relevant details available with us basis your sign up data provided.
Mobile Devices: We collect information from your mobile device such as unique identifying information broadcast from your device or hardware and software specifications. We may also ask you if you would like to share your location information from your mobile device.
Technical User: Data IP address, IP browser user agent, and other browser information such as browser location data received from GPS coordinates, browser fingerprints, etc., to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
3. Legal Basis for Processing the Personally Identifiable Information
For the types of personally identifiable data mentioned in the above section, following is the legal basis on which we would require the data for processing:
Personal Data Collected from Legal Basis Clients performance under a contract Customer connect, Subscription/Marketing and Feedback/Support Legitimate Interest Mobile Devices Performance under a contract & Legitimate Interest where Advertising is served Technical User Data Performance under a contract Prospective Clients Legitimate interest Email, phone number, and publicly available information Legitimate Interest Direct communication data (email, notes from a meeting, business card exchange, correspondence, etc.) Legitimate Interest Mailing list Legitimate Interest Website Visitors, including prospective employees Legitimate Interest In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources which helps us deliver services under a formal contract or propose services to you through a Legitimate Interest basis.
4. Use of Personally Identifiable Information
Pratibadi Kalam uses your personally identifiable information in the following ways:
- To fulfill your requests for information
- To identify you when you visit our website , to understand your interests t and basis that serve you appropriate information for higher effectiveness
- To perform under a contract and to provide the products and services you request
- To improve our services and product offerings
- To evaluate any job applications or other employment-related inquiries that you may submit, or for such other business purposes as you may initiate or request.
- We keep any of your personally-identifiable information on file and use it to contact you for recruiting or business purposes as shared by you directly or indirectly.
- To perform statistical analyses of user behavior in order to measure interest in specific areas and information posted on our Site.
- Pratibadi Kalam uses personally identifiable information collected from cookies and IP addresses as well.
- Pratibadi Kalam may provide your personally-identifiable information to its affiliates worldwide in order to serve you as part of “Performance Under Contract” purposes only .
- To respond to your inquiries related to support, employment opportunities, or other requests
- For internal administrative purposes, as well as to manage our relationship with you.
5. Data Security
Pratibadi Kalam uses generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration, or destruction. Only authorized Pratibadi Kalam personnel who have signed up on the internal Employee Confidentiality agreements are provided access to customer’s employee’s personally-identifiable information, and these authorized Pratibadi Kalam employees are required to treat this information as confidential.
Despite these precautions, due to the open and secured and unsecured nature of connections on the Internet on this portal, Pratibadi Kalam cannot guarantee that unauthorized persons will not/cannot obtain access to your personally identifiable information collected through any of these multi-use forms on the Pratibadi Kalam website. Pratibadi Kalam’s production operations run on the Secure Encrypted Cloud for its customers with the highest levels of security , encryption , anonymization and other processes where required to make it absolutely secure for critical customer operations 24×7.
- Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any Personal Information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and email in comment forms so you don’t have to re-enter this information next time when commenting.
- Analytics cookies – these cookies are used to track the use and performance of our website and services
- Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization.
- You can remove cookies stored in your computer via your browser settings.
6. Third Party Disclosure
Pratibadi Kalam shall not intentionally disclose or transfer (and shall take reasonable steps to protect the confidentiality and security, and to prevent the unauthorized or accidental disclosure of) your personally-identifiable information to third parties (i.e., persons or entities that are not affiliates of Pratibadi Kalam), whether for such third parties’ marketing purposes or otherwise, subject only to the following four exceptions:
- Pratibadi Kalam may disclose your personally-identifiable information to third parties in the event that such disclosure is required by the laws, rules, or regulations of any nation, state, or other applicable jurisdiction
- Pratibadi Kalam may disclose your contact information to third parties as appropriate for Pratibadi Kalam to make transmissions or deliveries to you
- Pratibadi Kalam may disclose your personally-identifiable information if, in connection with submitting the information, you consent to such disclosure, and,
- Pratibadi Kalam may disclose contact information for you in response to inquiries by bonafide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information you have posted on the Site or otherwise provided to Pratibadi Kalam.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
Internal Third Party Disclosures
- Current and future corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control) are joint controllers or processors who provide technology and system administration services;
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets; or alternatively, we may seek to acquire other businesses or merge with them.
External Third-Party Disclosures
- Regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Service providers acting as processors who provide technology, fraud prevention, and system administration support services.
- Other Disclosures with or without Your Consent. We may disclose your personal information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your personal information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, the safety of person or property, or a violation of our policies.
7. Surveys and Contests
Our website may request information for contests and surveys. Submissions of these information are entirely voluntary. You have the option to deny submission of these information. The kind of information requests is to enable contact, gather relevant data, and to inform winners of the contests. The surveys ask for demographic, psychographic, and other relevant details for aggregate use, to enable us to monitor business trends and provide updated information to our users.
8. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including the fulfillment of the contract, the initiation of a contract, or for the purposes of satisfying any legal, accounting, or other regulatory reporting requirements
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. Time Limit to Respond
We try to respond to all legitimate requests within thirty (30) days. Occasionally it may take us longer to process your request if it is particularly complex or if you have made multiple requests. In this case, we will notify you and keep you updated on the status of your request(s). Our time required to closing requests that can be resolved will be notified within 30 days.
Lawful Basis Definitions
- Legitimate Interest: The interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Performance of Contract: Processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Comply with a legal or regulatory obligation: Processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
“Your privacy is our concern.”